Support
TR Fight Stick is committed to providing quick and effective responses to customer inquiries and needs. Whether you require technical support, product information, guidance on returns and exchanges, or answers to general questions, we are here to assist you. Our dedicated support team ensures customer satisfaction at every step.
Our support resources and contact options are designed to help you resolve any issues with ease. Use the sections below to quickly find the information you need.
FAQ
Find quick answers to your questions about TR Fight Stick. Explore this section for the most frequently asked questions.
The Octopus Arcade Stick is compatible with over 20 platforms, including PlayStation 1, 2, 3, 4, 5 (fighting games only), Nintendo Switch, Xbox 360, PC, Steam Deck, MiSTer FPGA, and various retro gaming systems. Some platforms may require additional cables or adapters.
Orders are typically processed and shipped within 1-3 business days. During peak periods, processing times may vary. A tracking number will be provided once your order has been dispatched.
OctoPlates are interchangeable faceplates designed for the Octopus Arcade Stick, allowing users to customize the design and layout of their device. They can be easily swapped without requiring any technical expertise.
The Octopus Arcade Stick is equipped with high-quality Sanwa joystick and buttons. It is also compatible with leverless Korean joysticks, allowing users to modify and customize their setup according to their preferences.
Return Policy
You may return a product within 30 calendar days from the date you received it. To be eligible for a return, the item must be unused and in the same new condition as when it was delivered to you.
To initiate a return for a purchase made through our website, please contact us first via the Support Request Form.
You must reach out to us within 30 days from the delivery date to begin the return process.-
We only process returns for purchases made through our website.
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To qualify for a refund, the item must be unused and in its original new condition as received.
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Return shipping costs are not covered.
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We are not responsible for items lost or damaged during the return process.
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Refunds for products purchased using a discount or promotion will be issued at the discounted price.
Please Note:
If the returned product does not meet the required conditions, we reserve the right to decline the refund request.
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Orders that have been shipped can be tracked by logging into your account. Additionally, customers will receive an Order Status Update email notifying them once the tracking number has been posted.
Yes, all TR Fight Stick products come with a warranty covering manufacturing defects. The warranty duration and terms may vary depending on the product. For more details, please contact our support team.
Unfortunately, we are unable to provide a warranty for the main body/case, buttons, and joystick of the Octopus Arcade Stick. However, we offer a one-year warranty on the electronic components of the Octopus Arcade Stick, provided there is no user-induced damage
User Guide
Find everything you need to get the most out of your TR Fight Stick products. Access detailed guides on setup instructions, configuration options, and usage tips.
Support Request Form
Submit your support request using this form. Whether you need assistance with products, orders, technical support, or other inquiries, provide the necessary details to ensure our team can respond to you as quickly as possible.